Field-Service-Lightning-Consultant Free Practice Test

which object can be used to share service appointments with service resource s in field service lightning?

1. A. Service territory member
2. B. Service territory
3. C. Work order
4. D. User territory

Correct Answer: A

universal containers have a call center that responds to requests from customers and schedules time for field service engineers (FSEs) to perform work on assets owned by the client. Call center agents are responsible for booking appointments
Which permission set license should be assigned to the call center agents?

1. A. FSL dispatcher license
2. B. FSL agent license
3. C. FSL admin license
4. D. FSL resource license

Correct Answer: B

Northern trail outfitters (N T O) wants to automatically dispatch a technician’s next two service appointments after the technician completes their current service appointment. NTO wants to be consistent across all of the service territories and control the number of service appointments that are pushed to the technician.
What automated processing should the consultant configure upon work order completion to dispatch the next two appointments?

1. A. Create an apex trigger.
2. B. Build a workflow rule.
3. C. Configure an auto dispatch schedule job.
4. D. Enable drip feed dispatch.

Correct Answer: D

Universal containers (UC) have enabled field service lightning and installed the managed package. UC wants to ensure that technicians can update their own appointments’ status using the dispatcher console Gantt chart.
Which steps should the consultant take to meet these requirements?

1. A. Create permission sets and assign the field service lightning resource permission set and scheduling license to each technician
2. B. Create permission sets and assign the field service lightning admin permission set to service resources.
3. C. Create permission sets and assign the field service lightning scheduling and mobile permission sets to the resource profile.
4. D. Create permission sets and assign the field service lightning mobile permission set to service resources.

Correct Answer: A

A Technician is onsite where there is no connectivity and is required to capture the customer’s signature. What is the appropriate order of operations as the Technician goes back online?

1. A. Capture signature, update record, sync device, deliver Service Report.
2. B. Deliver Service Report, capture signature, update record, sync device.
3. C. Deliver Service Report, update record, sync device, capture signature.
4. D. Capture signature, sync device, update record, deliver Service Report.

Correct Answer: A