Field-Service-Lightning-Consultant Free Practice Test

Universal Containers wants to identify which resources need more or fewer appointments. Which Gantt chart filter option should a Consultant recommend to provide this information?

1. A. Select Sort by Average Utilization on the Resources Tab.
2. B. Select Date Resolution on the Hours Tab.
3. C. Select Travel Time and Breaks as skills on the Skills Tab.
4. D. Select Hours, Absences and Overtime on the Utilization Tab.

Correct Answer: A

Universal Containers uses a complex service model that involves scheduling multiple Service Technicians for each customer interaction (e.g., an install). How can a Consultant ensure that a Service Technician enters the data necessary to track completed work?

1. A. Update the Case Feed and tag the associated Service Representative.
2. B. Update the Work Order Line Item and its associated parent Asset.
3. C. Update the Service Appointment and its associated parent record.
4. D. Update the Work Order and its associated parent Account.

Correct Answer: B

Upon arrival for the service appointment, technician report a team of people is required to resolve the issue
How can the dispatcher ensure the required resources are assign to the issue?

1. A. Create a new work order and assign a crew
2. B. Create a new service appointment and assign to crew
3. C. Assign the existing service appointment to the crew
4. D. Assign the existing work order to crew

Correct Answer: C

Universal containers plans to deploy field service lightning to 100 external contractors. There are 75 contractors who need access to work
Orders assets mobile app, and chatter. the remaining 25 contractors are paid a commission on sales of containers and need to schedule resources.
Which license types and quantities should the consultant recommend?

1. A. 100 contractors100 contractors
2. B. 25 contractors75 contractors25 contractors
3. C. 25 contractors100 contractors

Correct Answer: C

universal containers operates in a highly regulated industry technician must conduct quarterly inspections for all customers in their region each inspection should be completed within a single visit and include all installed assets on site
Which two maintenance plan settings should the consultant recommend? Choose 2 answers

1. A. Service appointment generation method - one service appointment per work order line item
2. B. Work order generation method - one work order line item per asset
3. C. Service appointment generation method - one service appointment per work order
4. D. Work order generation method - one work order per asset

Correct Answer: BC