Field-Service-Lightning-Consultant Free Practice Test

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

1. A. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
2. B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
3. C. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.
4. D. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.

Correct Answer: C

Geolocation tracking is enabled for Universal Containers's Technicians but should only apply to full-time employees.
How can geolocation tracking for contractors be disabled?

1. A. Set the Geolocation Update Frequency field to zero for contractors.
2. B. Add the Exclude Technician from Geolocation Tracking permission to a permission set and assign it to contractors.
3. C. Uncheck the Geocoding field on the Contractor's profile.
4. D. A Uncheck the Collect Service Resource Geolocation History field in Field Service Mobile Settings.

Correct Answer: B

Universal Containers is looking to implement Entitlement Management to meet the following requirements:
1) Any employee from the customer account is eligible for support.
2) Specific purchased products are eligible for support.
What Objects should be set up for Entitlement Management?

1. A. Accounts and Assets
2. B. Contacts and Service Contracts
3. C. Accounts and Service Contracts
4. D. Contracts and Assets

Correct Answer: C

Universal containers wants to identify which resources need more or fewer appointment.
Which Gantt chart filter option should a consultant recommend to provide this information?

1. A. Select date resolution on the hours tab.
2. B. Select hours absences and overtime on the utilization tab.
3. C. Select sort by average utilization on the resources tab.
4. D. Select travel time and breaks as skills on the skills tab.

Correct Answer: C

which two considerations impact the scheduled time frame of multi-day work? Choose 2 answers

1. A. Assigned resource
2. B. Homebase travel
3. C. Resource skill level
4. D. Break duration

Correct Answer: AD