Field-Service-Lightning-Consultant Free Practice Test

Universal Containers is experiencing an issue where Technicians are repeatedly called back to a job that has been completed in the past. How should a Consultant recommend this information be tracked?

1. A. Create a new Work Order and relate it to the previous Work Order.
2. B. Create a new Work Order and relate it to the Customer.
3. C. Update a field called “Repeat Call” on the initial Work Order.
4. D. Create new Work Order Line Items under the initial Work Order.

Correct Answer: A

Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk
What should be a consultant recommended to meet the requirements?

1. A. Adjust the scheduled end field on the service appointment
2. B. Change the status field on the service appointment
3. C. Update the in-jeopardy field on the service appointment
4. D. Post the service appointment chatter feed

Correct Answer: D

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

1. A. Assign the Technician to a new Service Territory.
2. B. Remove the Technician as a Preferred Resource.
3. C. Create an Excluded Resource for the Account.
4. D. Create a new Work Order Validation Rule.

Correct Answer: C

universal container UC wants to create a new scheduling policy that takes into account the technician assigned to customers account and then considers a resource from the customer group of preferred technician UC also wants to consider only technician with 50 miles of schedule work
Which two items should a consultant include in the scheduling policy to meet this? requirement?

1. A. Minimize travel service objectives and resources priority services objectives
2. B. Maximize travel from home and working territories
3. C. Required resources and maximum travel from home
4. D. Minimize travel service objective and preferred resource services objectives

Correct Answer: BD

Universal Containers wants to schedule deliveries using Salesforce Field Service. Each delivery requires that an installation and safety inspection be performed by different Technicians during the same day. The safety inspection needs to be executed after the installation is complete.
How should the Consultant use Complex Work to meet this requirement?

1. A. Define Same Resource and Same Start dependencies.
2. B. Define Start After Finish and Same Day dependencies.
3. C. Define a Start After Finish dependency.
4. D. Define a Same Start dependency.

Correct Answer: B