Field-Service-Lightning-Consultant Free Practice Test

Service technicians at AW Computing use the Field Service mobile application when in the field. The technicians rely on Knowledge articles to assist them with completing assigned work.
How should the solution be configured to ensure technicians can access relevant Knowledge articles?

1. A. Create a quick action on the work order to search the Knowledge base.
2. B. Attach the relevant articles to the work order or work order line items.
3. C. Update the Service Appointment page layout to include the Articles related list.
4. D. Add the Knowledge Lightning component to the Field Service mobile app.

Correct Answer: B

Geolocation tracking is enabled for universal container's for technician but should apply to full time employees
How can Geolocation tracking for contractors to be disabled?

1. A. Add the exclude technician from Geolocation tracking permission to a permission set and assign it to a contractor
2. B. Unchecked the collect service resources Geolocation history field in field service mobile settings
3. C. Unchecked the geocoding field on the contractor's profile
4. D. Set the Geolocation update frequency field to zero for contractors

Correct Answer: A

Universal Containers performs service on field assets that require a sequence of work tasks. A Consultant has recommended Work Order Line Items to manage the tasks and assets/parts necessary to manage the work. Which two of the following must be considered as part of this solution to ensure Work Orders are properly completed? Choose 2 answers

1. A. Use of Standard Reports to view Parent and Root Work Order Lines Items within Work Orders by Customer.
2. B. Use of Work Order Line Items that automatically inherit the hierarchy of Assets attached to Work Order.
3. C. Use of Work Order Line Items to link to a specific Asset within the Asset Hierarchy that represents the BoM.
4. D. Use of a parent-child Work Order Line Item to create a Work Order Line Item hierarchy.

Correct Answer: AD

Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource License and Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

1. A. Modify the user's Profile.
2. B. Update Public Group membership.
3. C. Assign a Field Service Mobile License to the user.
4. D. Modify the user record.

Correct Answer: C

Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

1. A. Adjust Scheduling Policy
2. B. Knowledge Base
3. C. Customer Entitlements
4. D. Dispatching
5. E. Scheduling

Correct Answer: ABD