Field-Service-Consultant Free Practice Test

Universal Containers (UC) has enabled Salesforce Field Service and installed the managed package. UC wants to ensure that Technicians can update their own appointments’ status using the Dispatcher console Gantt chart.
Which steps should the Consultant take to meet these requirements?

1. A. Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.
2. B. Create Permission Sets and assign the Salesforce Field Service Admin Permission Set to Service Resources.
3. C. Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
4. D. Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.

Correct Answer: A

Each container consists of multiple parts that are tracked by Asset records. Universal Containers’s customers usually wait until several parts need service before requesting a Technician come on-site to save money on service charges.
How should a Consultant configure Salesforce Field Service to track the work performed?

1. A. Create a Work Type and Work Order for each Asset being serviced.
2. B. oO Create a Work Order and Work Order Line Item for each Asset being serviced.
3. C. Create a Work Order for all Assets being serviced and a Work Order Line Item for each Product Consumed.
4. D. Create a Work Type to automatically create relevant line items for each Asset.

Correct Answer: B

Universal Containers wants to identify which resources need more or fewer appointments. Which Gantt chart filter option should a Consultant recommend to provide this information?

1. A. Select Date Resolution on the Hours Tab.
2. B. Select Travel Time and Breaks as skills on the Skills Tab.
3. C. Select Hours, Absences and Overtime on the Utilization Tab.
4. D. Select Sort by Average Utilization on the Resources Tab.

Correct Answer: D

One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work area afterward.
How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?

1. A. Assign the Technician to a new Service Territory.
2. B. Remove the Technician as a Preferred Resource.
3. C. Create an Excluded Resource for the Account.
4. D. Create a new Work Order Validation Rule.

Correct Answer: C

An extreme weather situation impacted both the volume of open work and the number of available resources at Universal Containers.
Which approach should a Consultant recommend to realign available resources with open work?

1. A. Resource Schedule Optimization
2. B. Emergency scheduling
3. C. Global optimization
4. D. Customer First scheduling

Correct Answer: B