Field-Service-Consultant Free Practice Test

Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

1. A. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
2. B. Create a Report Chart that summarizes wk Order Line Items and add 2 link to the Service Appointment layout.
3. C. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician’s profile.
4. D. Create a custom Lightning Component that displays Work Order progress and deploy it to Technicians through the Salesforce Field Service mobile app.

Correct Answer: C

A Dispatcher needs to reduce the backlog of Service Appointments in different territories and focus on individual customer service preferences.
Which Scheduling Policy should the Dispatcher use?

1. A. Emergency
2. B. High Intensity
3. C. Soft Boundaries
4. D. Customer First

Correct Answer: C

universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways a Consultant can configure maintenance plans to meet the requirements? Choose 2 answers

1. A. Auto generate work order with a 14 days generation horizon
2. B. Associate work type called site to maintenance plan
3. C. Associate a required skill call site visits to maintain plans
4. D. Auto generate work order with 14-day generation time frame

Correct Answer: AB

Technicians earn certifications that must be renewed periodically to ensure their skills remain up to date. How can these certifications be managed on the Resource?

1. A. Add the Resource Skill and track certification using reminder.
2. B. Add the Resource Skill and create Absence once expired.
3. C. Add the Resource Skill and remove from the Service Territory once expired.
4. D. Add the Resource Skill and set the End Date.

Correct Answer: D

Universal Containers wants to offer customers a Maintenance Plan that provides 12 monthly checkups. The customer will call to schedule each visit.
How should a Consultant configure the Maintenance Plan to meet this requirement?

1. A. Set Frequency to 1 Month; Generation Timeframe of 1; check Auto-generate work orders.
2. B. Set Frequency to 1 Month; Generation Timeframe of 12; uncheck Auto-generate work orders.
3. C. Set Frequency to 1 Month; Generation Timeframe of 12; check Auto-generate work orders.
4. D. Set Frequency to 1 Month; Generation Timeframe of 1; uncheck Auto-generate work orders.

Correct Answer: D