Field-Service-Consultant Free Practice Test

Universal Containers plans to implement Crew Management to better support its clients. Which area does the Consultant need to consider as part of the recommendation?

1. A. The Preferred Resource service objective is ignored for active Crew Members.
2. B. Capacity-based scheduling is supported for Service Crews.
3. C. A service resource can only be 2 member of 2 single Crew
4. D. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.

Correct Answer: C

Universal Containers typically performs installs, break-fix, and inspections for all clients. The Service Manager wants to create a template for common work requests. What should a Consultant implement to assist the dispatch team?

1. A. Work Order Record Types for Break-fix, Install, and Inspection.
2. B. Work Type Line Items for Install, Break-fix, and Inspections.
3. C. Work Types and Skill Requirements for Install, Break-fix, and Inspections.
4. D. Work Order custom fields to define Install, Break-fix, and Inspections.

Correct Answer: C

Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. Which configuration should a Consultant recommend for the Scheduling Policy?

1. A. Match Fields
2. B. Preferred Resources
3. C. Match Boolean
4. D. Required Resources.

Correct Answer: C

Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2 answers

1. A. Most service appointments have the same priority.
2. B. The Scheduling Policy Used field is blank.
3. C. The scheduling policy is producing too many candidates that qualify for each Service Appointment.
4. D. The Calculate travel and breaks Field Service Setting is disabled for the Service Resource Availability work rule.

Correct Answer: AC

Which two features on the Dispatcher Console should the Consultant use to visualize Rule Violating Service Appointments? Choose 2 answers

1. A. Color Palettes
2. B. Gantt
3. C. Gantt Map
4. D. Appointment List

Correct Answer: BD