Field-Service-Consultant Free Practice Test

Universal containers (UC) wants to deploy knowledge to its field team.
How should UC ensure its technicians can access knowledge articles offline?

1. A. Use the salesforce Mobile App with deep linking to the field service lightning Mobile App.
2. B. Use work types to assign associated articles to work order.
3. C. Create a custom Mobile App that syncs articles based on service appointment assignments.
4. D. Write a workflow that associates articles to work orders based on a picklist on the work order.

Correct Answer: B

To prepare for an upgrade, a mobile technician creates a product request for three circuit boards to be sent from the main warehouse to the customer site. The completed job needs two of the boards. Which two Field Service tools should the technician use to return the unused circuit board to the warehouse? Choose 2 answers

1. A. Work Order
2. B. Return Order
3. C. Product Transfer
4. D. Product Receipt

Correct Answer: BD

Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

1. A. Scheduled End
2. B. Arrival Window Start
3. C. Scheduled Start
4. D. Arrival Window End

Correct Answer: BD

Universal Containers wants to standardize creation of Work Orders. Historically, Work Orders have been set up with the incorrect skills and estimated time to completion.
What should a Consultant utilize to meet this requirement

1. A. Entitlement Templates
2. B. Entitlements
3. C. Work Types
4. D. Work Order Record Types

Correct Answer: C

Universal Containers wants Technicians using the Salesforce Field Service mobile app to indicate when Service Appointments are at risk of late completion.
What should a Consultant recommend to meet this requirement?

1. A. Post to the Service Appointment Chatter feed.
2. B. Change the Status field on the Service Appointment.
3. C. Adjust the Scheduled End field on the Service Appointment.
4. D. Update the In Jeopardy field on the Service Appointment.

Correct Answer: A