Field-Service-Consultant Free Practice Test

Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference. Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement? Choose 2 answers

1. A. The Maintenance Plan for the Account
2. B. The Due Date of the Service Appointment
3. C. The Time Slots for Appointment Booking
4. D. When Service Resources are available for work

Correct Answer: BC

Universal Containers requires trained inspectors to make three site visits per year to inspect containers at customer sites. These visits must be created 14 days before the next suggested inspection date.
What are two ways 3 Consultant can configure Maintenance Plans to meet the requirement? Choose 2 answers

1. A. Associate a Required Skill called Site Visit to a Maintenance Plan.
2. B. Associate 2 Work Type called Site Visit to a Maintenance Plan
3. C. Aute-generate Work Orders with a 14 daya Generation Timeframe.
4. D. Auto-generate Work Orders with a 14 day Generation Horizon.

Correct Answer: BD

Universal Containers (UC) uses two contractors, Contractor 1 and Contractor 2, to perform repair work. Contractor 1 has provided services for UC for a longer period of time and is considered to have more repair work expertise than Contractor 2.
How should the Consultant configure the Contractors' experience?

1. A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
2. B. Assign Contractor 1 as a Preferred Resource.
3. C. Assign Contractor 1 and 2 different capacities for repair work.
4. D. Assign Contractor 2 as an Excluded Resource.

Correct Answer: A

Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

1. A. Create a Process Builder to generate a report.
2. B. Create a custom report.
3. C. Use the standard Service Report
4. D. Use the standard Work Order email template.

Correct Answer: C

Which Work Rule should a Salesforce Field Service Consultant use to assign Service Resources based on related object records?

1. A. Resource Availability
2. B. Extended Match
3. C. Required Resource
4. D. Match Field

Correct Answer: B