Field-Service-Consultant Free Practice Test

Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site. Which two considerations should the Consultant take into account when configuring Salesforce Field Service? Choose 2 answers

1. A. Quantity and Unit of Measure are required when adding a Required Product.
2. B. Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
3. C. Required Products must be added to both the Work Order and all Work Order Line Items.
4. D. Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

Correct Answer: BD

Universal Containers wants service managers to quickly Identify location and status changes in the lifecycle of a specific component in a customer's install base.
What should a Consultant utilize to track the lifecycle?

1. A. A Work Order related list on Assets
2. B. Custom fields for change tracking on Assets
3. C. Field History Tracking on Assets
4. D. A Product related list on Assets

Correct Answer: D

Universal Containers (UC) is rolling out Inventory Management to better manage parts and inventory. UC wants to automatically associate certain parts and products to Work Orders upon creation based on the work to be performed.
How should the Consultant meet this requirement?

1. A. Add Products to the Products Required Related List on the Asset object.
2. B. Add Products to the Work Order Products Related List on the Asset object.
3. C. Add Products to the Products Required Related List on the Work Type object.
4. D. Add Products to the Work Order Products Related List on the Work Type object.

Correct Answer: C

Universal Containers performs multi-staged jobs, where the second job can only begin after completion of the first job. How should a Consultant recommend implementing this process?

1. A. Create two Service Appointments, set the Related Service Appointment and Time Dependency.
2. B. Create one Service Appointment with the total duration of the two jobs and assign two Resources.
3. C. Create two Service Appointments and schedule them to the same Resource.
4. D. Create one Service Appointment and schedule it to two different Resources.

Correct Answer: A

Technicians often need to generate a report in the customer's language.
Which configuration should the Consultant recommend to meet the requirement?

1. A. Update the Language of the current User.
2. B. Add the Service Report Language field to the Work Order Page Layout.
3. C. Add the Language field to the Contact Page Layout.
4. D. Update the Default Language of the Organization.

Correct Answer: B