Experience-Cloud-Consultant Free Practice Test

Northern Trail outfitters (NTO) aims to provide personalization by encouraging its individual customers to self-register in its B2C Experience site. NTO is not looking to create a placeholder account.
NTO Experience consultant has set up self-registration in its Login and Registration pages. NTO’s site manager has configured the Allow external users to self-register’’ option. NTO uses Customer Community Plus Licenses.
Choose 2 answers

1. A. Ensure that the Account field is empty in the registration section.
2. B. Contact Salesforce Customer Support to enable Communities Self Registration Controller.
3. C. Ensure that the Contact field is empty in the registration section.
4. D. Contact Sales customer Support to enable Person Accounts.

Correct Answer: AD

DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.
Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers

1. A. Financial Services Community permission set license
2. B. Insurance Agent Portal Lightning template
3. C. Financial Services Lightning template
4. D. Insurance agent permission set license

Correct Answer: AB

Universal Containers (UC) would like to create a site for its existing customers. The site will contain articles, manuals, and FAQs. The site will also contain access to UC's Contracts object specific to each customer and the ability for customers to update their billing information, requiring them to log in to the site to access any information.
Which template should UC select when building its site?

1. A. Customer Service
2. B. Customer Account Portal
3. C. Partner Central
4. D. Help Center C

Correct Answer: B

Universal Containers has implemented Chat, but agents are complaining that they have to capture several pieces of information before being able to service the customer.
What should an administrator do to capture information upfront on the Experience site?

1. A. Create a flow for customers to fill out before initiating Chat.
2. B. Enable Chat for only authenticated users and pass the user's information on hidden fields.
3. C. Deploy a unique chat per topic.
4. D. Create a pre-chat form to fill out before initiating Chat.

Correct Answer: D

Universal Containers is planning to build a community where customers will be able to view Knowledge articles and chat live with a support agent.
What should the administrator use to configure the chat functionality?

1. A. Experience Builder and Chatter
2. B. Service Console and Service Channel
3. C. Chat Agent Guided Setup Flow and Service Console
4. D. Service Channel and Chatter

Correct Answer: C