Experience-Cloud-Consultant Free Practice Test

Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues. Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an
Experiences site?
Choose 3 answers

1. A. Create an FAQ Knowledge article.
2. B. Deploy a chatbox to address common questions.
3. C. Enable Chatter Questions to encourage peer-to-self-service
4. D. Create a public ‘’announcement only’ group for moderators to address common questions.
5. E. Create an FAQ rich text component on the Home page.

Correct Answer: ABC

The Experience Cloud site manager of Cloud Kicks has enabled reputation for its community members, As per the recommendation given by the Experience Cloud consultant, a decision was made to use the out of the box features.
Which two things happen automatically when the site manager enables automation? Choose 2 answers

1. A. Customer portal members gain the ability to provide badges to other members.
2. B. Inactive and active members are assigned default reputation points.
3. C. Chatter influence is removed from the Contribution section on the Profile page.
4. D. Default point system and set of reputation levels become available.

Correct Answer: CD

Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.
What is the first step the system administrator should take to create the site?

1. A. Update organization-wide settings.
2. B. Enable Search Engine Optimization (SEO).
3. C. Enable Digital Experiences.
4. D. Configure the default login.

Correct Answer: C

Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC that would allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

1. A. Create a digital experience for B2C customers and B2B customers, and use the internal CRM app for employees.
2. B. Create a single digital experience for B2C customers, B2B customers, and employees.
3. C. Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
4. D. Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

Correct Answer: B

Ursa Major Solar (UMS) will be creating a partner portal to distributing leads to partners. Partners will also be able to create their own leads in the portal UMS has decided to use Partner Central template.
Which three should UMS take at a minimum In order to meet the requirement?

1. A. Create a Lead Process for Lead Distribution
2. B. Create a Lead Queue for Lead Distribution.
3. C. Enable Allow External Creation’’ in Digital Experience settings
4. D. Configure Lead creation Leadon low Distribution inside PRM Workspace.

Correct Answer: BCD