An institution's Office of Career Services wants a solution that allows students to schedule appointments with any available .......... directly from a portal.
Which feature should the consultant recommend to meet the requirement?
Correct Answer:
C
Advising Pools is a feature that allows students to schedule appointments with any available advisor directly from a portal. Advising Pools enables advisors to set their availability and preferences, and students to see which advisors match their needs and book appointments accordingly. Email to Case, Success Teams, and Early Alerts are not features that allow students to schedule appointments with advisors from a portal. References:
✑ https://help.salesforce.com/s/articleView?id=sf.eda_advising_pools.htm&type=5
✑ https://www.salesforce.org/blog/advising-pools-for-higher-ed/
A university's IT department and its consultant are integrating data from the Student Information System (SIS) to the Education Data Architecture (EDA). Advisors need to see a student's primary course of study.
Which object in EDA indicate a student's major?
Correct Answer:
D
Program Enrollment is an object in EDA that indicates a student??s primary course of study or major. Program Enrollment is an object that represents a junction between a Contact and a Program Plan. Program Enrollment can be used to track various information about a student??s course of study, such as status, start date, end date, or level. The consultant can create a Program Enrollment record for each student and associate it with their primary course of study or major. Education History, Relationship, and Program Plan Requirement are not objects in EDA that indicate a student??s primary course of study or major. References:
✑ https://powerofus.force.com/s/article/EDA-Program-Enrollments
✑ https://powerofus.force.com/s/article/EDA-Program-Enrollments-Create
Advisors at a university send follow-up emails to each of then assigned students. The advisors want to use Student Success Hub to enable this process.
Which solution should a consultant implement?
Correct Answer:
B
Mass Actions allow advisors to send follow-up emails to multiple students at once from the Student Success Hub. Queue Management is a feature that helps advisors prioritize their tasks and appointments, not send emails. Alerts are notifications that appear on the Student Success Hub to inform advisors of important events or actions, not send emails. References:
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_mass_actions.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_queue_management.h tm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.advisor_link_alerts.htm&type=5
An institution has centralized email communications for alumni. Departments across the university should only be able to view their team's content.
What should a consultant recommend to meet this requirement?
Correct Answer:
D
Marketing Cloud Business Unit is a solution that the consultant can recommend to meet the requirement of centralizing email communications for alumni and allowing departments across the university to only view their team??s content. Marketing Cloud Business Unit is a feature that allows users to segment their Marketing Cloud account into separate units based on different criteria, such as brands, regions, products, or teams. Marketing Cloud Business Unit can be used to control access to data, content, subscribers, reports, and settings for each unit. Marketing Cloud Business Unit can help the university create a centralized email communication strategy for alumni while maintaining data security and visibility for each department. Salesforce Data Management Platform, Einstein Account-Based Marketing, and Pardot Business Unit are not solutions that can meet the requirement of centralizing email communications for alumni and allowing departments across the university to only view their team??s content. References:
✑ https://help.salesforce.com/s/articleView?id=sf.mc_overview_business_units.htm&type=5
✑ https://trailhead.salesforce.com/en/content/learn/modules/marketing-cloud-basics/marketing-cloud-basics-business-units
The director of advising wants to better understand why students are meeting with their advisors.
Which Advisor Link Feature should the consultant include in a report?
Correct Answer:
C
Appointment Topic is an Advisor Link feature that the consultant should include in a report to better understand why students are meeting with their advisors. Appointment Topic is a field on the Appointment object that indicates the reason or subject of the meeting. Success Plan Type, Alert Reason, and Case Status are not Advisor Link features that show why students are meeting with their advisors. References:
✑ https://help.salesforce.com/s/articleView?id=sf.eda_appointment_topic.htm&type=5
✑ https://help.salesforce.com/s/articleView?id=sf.eda_advisor_link_reports.htm&type=5
