Data-Architecture-And-Management-Designer Free Practice Test

A casino is implementing salesforce and is planning to build a customer 360 view for a customer who visits its resorts. The casino currently maintained the following systems that records customer activity:
* 1. Point of sales system: All purchases for a customer.
* 2. Salesforce: All customer service activity and sales activity for a customer.
* 3. Mobile app: All bookings, preferences and browser activity for a customer.
* 4. Marketing: All email, SMS and social campaigns for a customer.
Customer service agents using salesforce would like to view the activities from all system to provide supports to customers. The information has to be current and real time.
What strategy should the data architect implement to satisfy this requirement?

1. A. Explore external data sources in salesforce to build 360 view of customer.
2. B. Use a customer data mart to view the 360 view of customer.
3. C. Migrate customer activities from all 4 systems into salesforce.
4. D. Periodically upload summary information in salesforce to build 360 view.

Correct Answer: A

UC has multiple SF orgs that are distributed across regional branches. Each branch stores local customer data inside its org’s Account and Contact objects. This creates a scenario where UC is unable to view customers across all orgs.
UC has an initiative to create a 360-degree view of the customer, as UC would like to see Account and Contact data from all orgs in one place.
What should a data architect suggest to achieve this 360-degree view of the customer?

1. A. Consolidate the data from each org into a centralized datastore
2. B. Use Salesforce Connect’s cross-org adapter.
3. C. Build a bidirectional integration between all orgs.
4. D. Use an ETL tool to migrate gap Accounts and Contacts into each org.

Correct Answer: A

A customer needs a sales model that allows the following:
Opportunities need to be assigned to sales people based on the zip code.
Each sales person can be assigned to multiple zip codes.
Each zip code is assigned to a sales area definition. Sales is aggregated by sales area for reporting. What should a data architect recommend?

1. A. Assign opportunities using list views using zip code.
2. B. Add custom fields in opportunities for zip code and use assignment rules.
3. C. Allow sales users to manually assign opportunity ownership based on zip code.
4. D. Configure territory management feature to support opportunity assignment.

Correct Answer: D

A data architect has been tasked with optimizing a data stewardship engagement for a Salesforce instance Which three areas of Salesforce should the architect review before proposing any design recommendation? Choose 3 answers

1. A. Review the metadata xml files for redundant fields to consolidate.
2. B. Determine if any integration points create records in Salesforce.
3. C. Run key reports to determine what fields should be required.
4. D. Export the setup audit trail to review what fields are being used.
5. E. Review the sharing model to determine impact on duplicate records.

Correct Answer: ACE

Universal Containers is integrating a new Opportunity engagement system with Salesforce. According to their Master Data Management strategy, Salesforce is the system of record for Account, Contact, and Opportunity data. However, there does seem to be valuable Opportunity data in the new system that potentially conflicts with what is stored in Salesforce. What is the recommended course of action to appropriately integrate this new system?

1. A. The MDM strategy defines Salesforce as the system of record, so Salesforce Opportunity values prevail in all conflicts.
2. B. A policy should be adopted so that the system whose record was most recently updated should prevail in conflicts.
3. C. The Opportunity engagement system should become the system of record for Opportunity records.
4. D. Stakeholders should be brought together to discuss the appropriate data strategy moving forward.

Correct Answer: D