Certified-Business-Analyst Free Practice Test

A group of business analysts (BA) at Universal Containers have been working with different teams of stakeholders on eliciting requirements for a new Salesforce app. The BAs have gathered and documented all of the information in a central location. Upon review of the requirements, the BAs discovered that changes made to the documentation were overwritten by each other, and they will lose time recapturing them.
What should the BAs do differently to prevent this error from happening?

1. A. Each BA should use their own separate documentation.
2. B. Each BA should enter their business needs in a shared spreadsheet,
3. C. Each BA should use a shared system that has version control.

Correct Answer: C

The project team is building a Sales Cloud implementation. The business analyst (BA) wants to make sure the solution meets the needs of the business. The BA needs to identify where user testing should occur and who should participate.
Which approach should the BA follow?

1. A. Create a scratch org and give the development team access to it.
2. B. Create a partial sandbox and give the VP of sales access to it.
3. C. Create a full copy sandbox and give power users access to it

Correct Answer: C

An executive stakeholders at Northern Trail Outfitters (NTO) wants to explore automating NTO’s
Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.
Which type of document should the BA present to the stakeholders?

1. A. A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
2. B. A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
3. C. A business process map detailing the existing step-by-step Quote-to-Cash process

Correct Answer: A

The business analyst (BA) at Northern Trail Outfitters is writing user stories about a Case creation feature within Service Cloud for an upcoming sprint. This feature overlaps with another feature that is being developed in the current sprint. The BA is working with the technical team to identify metadata dependencies across features to prevent overwriting before the release.
What should the BA use?

1. A. Setup Audit Trail
2. B. Change Sets
3. C. Version control

Correct Answer: C

The sales team at Cloud Kicks is rolling out a new sales methodology. To incorporate the requested changes, the business analyst working with the technical team identifies several integrations that touch the Opportunity object and could be impacted by the changes. The project manager wants the solution to include unit testing, code reviews, and functional testing.
What does the project team need to agree upon to ensure the work is ready to be deployed?

1. A. Entity relationship diagram
2. B. Definition of done
3. C. User acceptance criteria

Correct Answer: B