Certified-Business-Analyst Free Practice Test

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

1. A. Work will begin after executive approval is given.
2. B. Work will begin in the next sprint.
3. C. Work will begin when capacity becomes available

Correct Answer: C

Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

1. A. Describe work with other companies that has solved similar problem.
2. B. Ensure the workshop schedule consider tome zone and language differences.
3. C. Reiterate the project objectives and the KPIs that will be tracked.

Correct Answer: A

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a
deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

1. A. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
2. B. Move the deployment date out so the teams have more time to work.
3. C. Review the user stories to ensure they are small, testable, and valuable.

Correct Answer: C

The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?

1. A. They export their data back it up locally.
2. B. They implement their data entry workarounds in the system.
3. C. They provide valuable feedback on how they use data.

Correct Answer: C

Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals.
Which option should the BA use to construct the user story?

1. A. As a sales leader, I want to see more details on Closed/Lost Opportunities so I can help the sales team improve close rates.
2. B. As a sales team member, I need additional enablement training and reporting information to help the improve close rates.
3. C. AS a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team improve close rates.

Correct Answer: C