Certified-Business-Analyst Free Practice Test

The business analyst (BA) is preparing for user acceptance testing (UAT) for Northern Trail Outfitters' new Service Cloud implementation. The BA secured the sandbox for the testing environment, wrote test cases, and created a process to track and manage reported bugs.
Which additional step is required during the UAT planning process?

1. A. Identify power users.
2. B. Schedule deployment.
3. C. Gather business requirements.

Correct Answer: A

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

1. A. Engages stakeholders, identifies improvements, and starts the change process
2. B. Builds accountability, increases revenue, and decreases overall time spent on requirements
3. C. Identifies improvements, decreases project costs, and starts the change process

Correct Answer: C

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.
What should the BA tell the executive?

1. A. Work will begin after executive approval is given.
2. B. Work will begin in the next sprint.
3. C. Work will begin when capacity becomes available

Correct Answer: C

Which step should a business analyst take to establish credibility and covert empathy with stakeholders during discovery sessions for a new Experience site?

1. A. Describe work with other companies that has solved similar problem.
2. B. Ensure the workshop schedule consider tome zone and language differences.
3. C. Reiterate the project objectives and the KPIs that will be tracked.

Correct Answer: A

The business analyst (BA) at Universal Containers (UC) wants to understand why UC failed to meet a
deployment date for its product go live while following the Agile process. According to the BA's research, the developers lacked a sense of the work in progress and the intended goal of that work, and the QA team was unable to clearly test the functionality based on a given persona.
Which step should the BA take next?

1. A. Create a SWOT (Strength, Weakness, Opportunity, Threat) analysis to understand why development and testing took more time.
2. B. Move the deployment date out so the teams have more time to work.
3. C. Review the user stories to ensure they are small, testable, and valuable.

Correct Answer: C