Certified-Business-Analyst Free Practice Test

Which method should a business analyst use to show current state business flows in Salesforce?

1. A. Universal Process Notation
2. B. Entity Relationship Diagramming
3. C. Storyboarding

Correct Answer: B

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

1. A. Financial, Technical, Operational
2. B. Technical, Stakeholder, Enterprise
3. C. Enterprise, Strategy, Stakeholder

Correct Answer: C

The Salesforce delivery team at Cloud Kicks consistently has user stories that developers start but are unable to complete during each sprint. During the most recent retrospective, the development team expressed that they are running out of time to complete the stories. The team used the INVEST checklist to diagnose why these stories are incomplete at the end of the sprint.
Which checklist item is the most likely reason why the stories are incomplete at the close of the sprint?

1. A. Negotiable
2. B. Valuable
3. C. Small

Correct Answer: C

A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?

1. A. Focus more on happy path testing and less on edge case testing.
2. B. Write test scripts that reflect real life and cover the requirements.
3. C. Streamline testing by limiting the number of testers involved.

Correct Answer: B

The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?

1. A. Business analysis plan
2. B. Scope statement specification
3. C. Functional requirements specification

Correct Answer: B