Certified-Business-Analyst Free Practice Test

The VP of sales at Cloud Kicks wants to streamline the lead qualification process to improve the team’s productivity and help them reach their target goals. A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams’ definitions of a qualified lead.
What should the BA focus on?

1. A. Mapping historical lead data from each team and building carts to highlight similarities
2. B. Evaluating the team’s skills and experiences to determine how the can better alig
3. C. Scheduling an all-day collaboration workshop with both team to resolve their difference

Correct Answer: C

A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?

1. A. Capture decision steps and different outcomes.Illustrate which fields are integrated with an external system.
2. B. Set limits to the scope that will be documented.

Correct Answer: A

The business analyst (BA) at Cloud Kicks has been asked to map the current sales process in Sales Cloud to document legal compliance with local privacy regulations, which can differ based on the state or country of a data transaction.
Which activity would be most effective in helping the BA understand the sales process?

1. A. Using live workshops to map out the sales process
2. B. Asking stakeholders to complete a questionnaire
3. C. Conducting individual interviews with stakeholders

Correct Answer: A

Northern Trail Outfitters (NTO) has noticed that many customers are posting to social media about issues they are having with a new product. The services team is looking for easy ways to engage with these customers and resolve their complaints. During the first discovery meeting of the project, the business analyst (BA) hears that the VP of services and support wants to implement Omni-Channel for NTO's Service Cloud.
What should the BA do first to ensure the ongoing success of the project?

1. A. Configure a proof-of-concept demo within a sandbox environment to show the pros and cons of the requested solution.
2. B. Produce a gap analysis document that will show the ways the requested solution can solve the limitations of NTO's current system.
3. C. Encourage the project stakeholders to think of various ways to solve cases different before deciding on a specific solution.

Correct Answer: B

Northern Trail Outfitters is implementing Marketing Cloud. Stakeholders are having a difficult time conceptualizing how Marketing Cloud uses insights to create journeys. The Business analyst (BA) has been asked to show stakeholders how it works so the implementation project can move forward. Timelines are two tight to present a demo, and approval from stakeholders is needed soon in order to keep the project on track.
What should the BA do to help stakeholders visualize how it will work?

1. A. Create a UPN (Universal Process Notation) diagram.
2. B. Build a capability model.
3. C. Schedule a storyboarding session.

Correct Answer: A