Certified-Business-Analyst Free Practice Test

Should the following item be included in a UX Research Plan? Advanced Prototype

1. A. No
2. B. Yes

Correct Answer: A

In what phase of the four application lifecycle milestones does this action belong? Communicate Changes, Update Profiles and Communicate end of Changes.

1. A. Build
2. B. Deploy
3. C. Test
4. D. Plan

Correct Answer: B

A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?

1. A. Cross-functional flowchart
2. B. Entity Relationship Diagram (ERD)
3. C. Universal Process Notation (UPN)

Correct Answer: C

The sales team recently received training on a new sales methodology. When viewing an Opportunity in Sales Cloud, the sales manager wants the sales cycle to include new stages in addition to multiple custom fields. The business analyst is starting to construct user stories to support the new process.
What should each user story include?

1. A. Value, purpose, and need
2. B. Who, what, and why
3. C. Who, where, and how

Correct Answer: B

Northern Trail Outfitters wants to reduce the amount of time it takes for customers to receive their orders after making an online purchase.
Which initial steps should the business analyst take to help determine why the order management and fulfillment process is slow?

1. A. Work with stakeholders to identify relevant processes, select a key process with defined start and end points, and collaborate with process owners and users to create a current state process map.
2. B. Conduct interviews with stakeholders in the order management and fulfillment departments to identify individual pain points and brainstorm process improvement solutions.
3. C. Create a process map that includes detailed steps related to order management and fulfillment, analyze the process map for inefficiencies, and present findings to leadership.

Correct Answer: A