Certified-Business-Analyst Free Practice Test

Cloud Kicks has assembled a new product team to launch a brand ambassador partner portal in Experience Cloud. The team is debating various ways to document the requirements. The business analyst recommends writing user stories within the Agile methodology.
What is the benefit of creating user stories when documenting project requirements?

1. A. User stories provide specific details about a product early in the development lifecycle.
2. B. User stones decrease the need for collaboration within a product team throughout the project.
3. C. User stones translate requirements in a way that shows a product's value to the end user.

Correct Answer: C

The Salesforce project team at Universal Containers is reviewing a backlog of user stories to add to an sprint. The team is unsure of which story to begin working on.
What should the business analyst do to help with prioritization?

1. A. Verify acceptance criteria.
2. B. Identify dependent components.
3. C. Delete the definition of done

Correct Answer: B

A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process.
What are the top three benefits of creating a process map?

1. A. Engages stakeholders, identifies improvements, and starts the change process
2. B. Builds accountability, increases revenue, and decreases overall time spent on requirements
3. C. Identifies improvements, decreases project costs, and starts the change process

Correct Answer: B

The business analyst (BA) at Universal Containers is preparing for user acceptance testing (UAT) for an Experience Cloud implementation.
Which people should participate in UAT?

1. A. Business users, project manager, key stakeholders
2. B. BA, project manager, key stakeholders
3. C. BA, business users, key stakeholders

Correct Answer: C

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

1. A. Financial, Technical, Operational
2. B. Technical, Stakeholder, Enterprise
3. C. Enterprise, Strategy, Stakeholder

Correct Answer: C