CSCP Free Practice Test

- (Topic 1)
Which of the following actions typically would be considered part of a reverse logistics strategy?

1. A. Offering a discount on new purchases when used products are returned
2. B. Reducing the amount of packaging material used in shipping
3. C. Manufacturing products in batches consistent with full-truckload shipments
4. D. Batching returns of defective components to the suppliers

Correct Answer: A

- (Topic 1)
Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

1. A. Reducing the size of the sales force by automating activities
2. B. Gaining a better understanding of customer requirements
3. C. Implementing automated inter-organizational processes
4. D. Focusing sales efforts on the most profitable customers

Correct Answer: B

- (Topic 1)
Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

1. A. Production equipment productivity
2. B. Net asset turnover
3. C. Value-added productivity per employee
4. D. Upside flexibility

Correct Answer: B

- (Topic 2)
A company most likely would consider moving a portion of its manufacturing to a second location to:

1. A. improve competitive advantage through cost control.
2. B. avoid manufacturing downtime due to material shortages.
3. C. maximize security for customer shipments.
4. D. minimize the impact of natural disasters.

Correct Answer: D

- (Topic 3)
Which of the following variables is the most appropriate customer-facing goal used to determine the target inventory level?

1. A. Inventory turns
2. B. Level of service
3. C. Total delivery cost
4. D. Delivery lead time

Correct Answer: B