CSCP Free Practice Test

- (Topic 1)
The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

1. A. a quick response program.
2. B. quality function deployment.
3. C. total quality management.
4. D. early supplier involvement.

Correct Answer: B

- (Topic 2)
A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity. Which of the following actions is most
appropriate?

1. A. Source from domestic suppliers.
2. B. Conduct a risk assessment.
3. C. Carry additional safety stock.
4. D. Spread logistics across multiple carriers.

Correct Answer: B

- (Topic 3)
Companies interested in developing programs to pinpoint customer loyalty rely on customer relationship management tools that produce which of the following outputs?

1. A. Transaction management
2. B. Forecast, process, and information sharing
3. C. Churn analysis and prediction
4. D. Event and service management

Correct Answer: C

- (Topic 1)
An advantage of using a third-party logistics service (3PL) is improved:

1. A. on-time delivery of shipments due to higher inventory levels.
2. B. cost structure due to economies of scale.
3. C. access to smaller markets due to localization.
4. D. risk visibility due to inventory consolidation.

Correct Answer: B

- (Topic 2)
A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?

1. A. Complexity of the purchasing process
2. B. Cost of the application software upgrades
3. C. Management of variable lead times
4. D. Resistance of material suppliers

Correct Answer: A