CSA Free Practice Test

- (Topic 2)
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)

1. A. Make sure the latest flows are activated.
2. B. Use the instance Incognito setting to quickly toggle between requester and approver.
3. C. Impersonate the requester to ensure the form works.
4. D. Make sure the requester's user record has a manager specified.
5. E. Create and select your Testing Update Set, before starting the test cases.
6. F. Use your Admin account, so you can approve the items quickly.

Correct Answer: DEF

- (Topic 2)
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?

1. A. Select Data Source, Schedule Transform
2. B. Load Data, Create Transform Map, Run Transform
3. C. Define Data Source, Select Transform Map, Run Transform
4. D. Select Import Set, Select Transform Map, Run Transform

Correct Answer: D

- (Topic 3)
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the ServiceNow instance. What issue could explain this? Choose 2 answers

1. A. Their user account failed LDAP authentication
2. B. Their user account is not logged in properly
3. C. Their user account was not approved by their manager
4. D. Their user account does not have itil role
5. E. Their user account does not belong to any groups, which contain the itil role

Correct Answer: AC

- (Topic 1)
database live at the Data Center.

1. A. True
2. B. False

Correct Answer: A

- (Topic 3)
What tool is used to import data from various data sources, and map that data into ServiceMow tables?

1. A. Import Set
2. B. Update Set
3. C. Data Pack
4. D. Transform Set

Correct Answer: A