CSA Free Practice Test

- (Exam Topic 2)
The ServiceNow platform includes which types of interfaces? (Choose three.)

1. A. Now Mobile Apps
2. B. Agent Control Center
3. C. Back Office Dashboard
4. D. Service Portals
5. E. Now Platform® User Interfaces
6. F. Field Service Taskboard

Correct Answer: BEF

- (Exam Topic 3)
What are advantages of using Flow Designer? (Choose three.)

1. A. Supports advanced developers
2. B. Enables complicated scripting
3. C. Reduces technical debt
4. D. Less manual scripting
5. E. Smooth integration with 3rd party systems

Correct Answer: ADE

- (Exam Topic 2)
Which one of the following is NOT a type of Visual Task Board?

1. A. Feature
2. B. Guided boards
3. C. Flexible
4. D. Freeform

Correct Answer: A
https://docs.servicenow.com/bundle/london-servicenow-platform/page/use/visual-task-boards/reference/r_Board

- (Exam Topic 3)
What is the result of the order in which access controls are evaluated?

1. A. Ensures user has access to the fields in a table, before considering their access to the table
2. B. Ensures user can get to work as quickly as possible
3. C. Ensures user has access to the application, before evaluating access to a module within the application
4. D. Ensures user has access to a table, before evaluating access to a field in the table

Correct Answer: D
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0541355

- (Exam Topic 3)
What access does a user need to be able to import anicies to a knowledge base?

1. A. Can contribute
2. B. sn_knowledge_contripute
3. C. sn_knowledge_import
4. D. Can import

Correct Answer: A