CSA Free Practice Test

- (Exam Topic 3)
How is a user defined in ServiceNow?

1. A. user is a record stored in the User Preference [Sys_user_preference] table
2. B. A User is a record stored in the Profile [sys_user_profile] table
3. C. A user is 2 field in the LOAP integration
4. D. A user is a record stored in the User [sys_user] table

Correct Answer: A

- (Exam Topic 1)
When working on a form, what is the difference between Insert and Update operations?

1. A. Insert creates a new record and Update saves changes, both remain on the form
2. B. Insert creates a new record and Update saves changes, both exit the form
3. C. Insert saves changes and exits the form, Update saves changes and remains on the form
4. D. Insert saves changes and remains on the form, Update saves changes and exits the form

Correct Answer: B

- (Exam Topic 2)
What is the difference between a UI Policy and Data Policy?

1. A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
2. B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data Policies
3. C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
4. D. Data Policies run only after UI Policies run successfully

Correct Answer: C

- (Exam Topic 2)
What type of field allows you to look up values from one other table?

1. A. Reference
2. B. Verity
3. C. Options
4. D. Selections
5. E. Dot walk
6. F. Lookup

Correct Answer: A
Reference:
https://support.microsoft.com/en-us/office/create-or-delete-a-lookup-field-87e84cbd-d60c-4473-8a98-3e391c42f Orders table

- (Exam Topic 2)
What is a quick way to create a report from a list view?

1. A. Click on filter breadcrumb, drag and drop on the Report > Create New module
2. B. Click Funnel, define filter conditions, click Create Report
3. C. Click Context Menu, select Create Report
4. D. Apply filter, right click on column header, select Bar Chart
5. E. Apply filter, right click on column header, select Create Report

Correct Answer: B
Reference: https://ut.service-now.com/sp?id=kb_article&number=KB0014148