CSA Free Practice Test

- (Topic 1)
A knowledge article must be which of the following states to display to a user?

1. A. Published
2. B. Drafted
3. C. Retired
4. D. Reviewed

Correct Answer: A

- (Topic 1)
Which one of the following statements applies to a set of fields when they are coalesced during an import?

1. A. If a match is found using the coalesce fields, the existing record is updated with the information being imported
2. B. If a match is not found using the coalesce fields, the system does not create a Transform Map
3. C. If a match is found using the coalesce fields, the system creates a new record
4. D. If a match is not found using the coalesce fields, the existing record is updated with the information being imported

Correct Answer: A

- (Topic 1)
The baseline Service Catalog homepage contains links to which of the following components?

1. A. Record Producers, Order Guides, and Catalog Items
2. B. Order Guides, Item Variables, and Workflows
3. C. Order Guides, Catalog Items, and Workflows
4. D. Record Producers, Order Guides, and Item Variables

Correct Answer: A

- (Topic 3)
‘Your customer has a Human Resources knowledge base, which is only accessible to members of the Human Resources department. A new procedure regarding employee quarterly reviews needs to be published to the quarterly review category of the HR knowledge base, but should only be visible for HR managers. How would you meet this requirement?

1. A. On the Knowledge Base, add User Criteria with a Manager Can Read script to the Can Read list, publish article to any category
2. B. Add User Criteria for HR Manager Group on the Category’s Can Read list
3. C. On the Knowledge Article, add an Access Control for HR Manager Group on the Can Read list, then publish article to any category.
4. D. Add User Criteria for HR Manager Group on the Can Read list of the article

Correct Answer: B

- (Topic 3)
After finishing your work on High Security Settings, what is a possible way to return to normal admin security levels?

1. A. Use System Administration > Normal Security module
2. B. Select Normal role
3. C. Log out and back in
4. D. Select Global Update Set
5. E. End impersonation

Correct Answer: A
The System Administration > Normal Security module is the recommended way to return to normal admin security levels after finishing your work on High Security Settings. This module will automatically disable all high security settings and restore your permissions to their original state.
References:
✑ ServiceNow Product Documentation: High Security Settings - https://docs.servicenow.com/bundle/vancouver-platform-security/page/administer/security/reference/high-security-plugin.html
✑ ServiceNow Community: How to disable High Security Settings - https://www.servicenow.com/community/now-platform-forum/platform-security-everything-you-need-to-know/m-p/2554570