CSA Free Practice Test

- (Exam Topic 1)
What is a formatter? Select one of the following.

1. A. A formatter allows you to configure applications on your instance
2. B. A formatter is a form element used to display information that is not a field in the record
3. C. A formatter allows you to populate fields automatically
4. D. A formatter is a set of conditions applied to a table to help find and work with data

Correct Answer: B

- (Exam Topic 3)
One related list, which buttons are commonly used for managing the records on the list? Choose 3 answers

1. A. Publish
2. B. New
3. C. Ada
4. D. Manage
5. E. Edit

Correct Answer: BCE

- (Exam Topic 1)
The baseline Service Catalog homepage contains links to which of the following components?

1. A. Record Producers, Order Guides, and Catalog Items
2. B. Order Guides, Item Variables, and Workflows
3. C. Order Guides, Catalog Items, and Workflows
4. D. Record Producers, Order Guides, and Item Variables

Correct Answer: A

- (Exam Topic 3)
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

1. A. Report Dashboard > Create New
2. B. Reports > Getting Started
3. C. Performance Analytics > Reports
4. D. Self-Service > Reports
5. E. Reports > Create New

Correct Answer: E
Reference: https://kstate.service-now.com/kb_view.do?sysparm_article=KB12492

- (Exam Topic 3)
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this? Choose 2 answers

1. A. Their user account failed LDAP authentication
2. B. Their user account is not logged in properly
3. C. Their user account was not approved by their manager
4. D. Their user account does not have itil role
5. E. Their user account does not belong to any groups, which contain the itil role

Correct Answer: AC