CSA Free Practice Test

- (Exam Topic 3)
What icon do you use to change the icon and color on a Favorite’?

1. A. Star
2. B. Triangle
3. C. Pencil
4. D. Clock

Correct Answer: C

- (Exam Topic 3)
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

1. A. itil users
2. B. Any user with an article's permalink
3. C. Any active user
4. D. No users
5. E. Users with kb_user role

Correct Answer: C
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654

- (Exam Topic 1)
What is a Dictionary Override?

1. A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
2. B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
3. C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
4. D. A Dictionary Override sets field properties in extended tables

Correct Answer: D

- (Exam Topic 3)
When moving a homepage or dashboard between instances, what must you remember?

1. A. Create a separate update set for them
2. B. They are automatically added to the update set
3. C. Manually add them to the update set
4. D. They cannot be moved via update set

Correct Answer: C

- (Exam Topic 2)
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?

1. A. Select Normal role
2. B. Log out and back in
3. C. Use System Administration > Normal Security module
4. D. Select Global Update Set
5. E. End Impersonation

Correct Answer: B
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/security/concept/c_HighSec