CSA Free Practice Test

- (Exam Topic 3)
What types of entities can receive task assignments, in ServiceNow? Choose 2 answers

1. A. Groups
2. B. Users
3. C. Departments
4. D. Teams.

Correct Answer: AB

- (Exam Topic 3)
After you create a new table, what is the best practice regarding the navigation pane? Choose 2 answers

1. A. Set the filter condition on the Application Menu
2. B. Set the font style on both the Application Menu and the Module
3. C. Specify which Roles are able ta see the Module
4. D. Specify which Roles are able to see the Application Menu
5. E. Create Application Menu with the same name as the table label
6. F. Create Module with the plural of the table label

Correct Answer: CD

- (Exam Topic 2)
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

1. A. Have them clear their cache.
2. B. Have them use the gear icon to set the employee’s time zone.
3. C. Recommend they use Chrome, instead of Explorer.
4. D. Use the system properties to correct the instance’s time zone.
5. E. Have them correct the time zone on their computer.

Correct Answer: E
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171

- (Exam Topic 1)
A REQ number in the Service Catalog represents…

1. A. the order number.
2. B. the stage.
3. C. the task to complete.
4. D. the individual item in the order.

Correct Answer: A

- (Exam Topic 2)
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

1. A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
2. B. The manager does not have the itil role.
3. C. The manager is not a member of the Service Desk group.
4. D. The manager is not a member of the Network and Hardware groups.
5. E. The Assignment Group manager field is empty.

Correct Answer: C
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_Cre