CSA Free Practice Test

- (Exam Topic 1)
Which one statement correctly describes Access Control rule evaluation?

1. A. Rules are evaluated using role
2. B. The role with the most permissions evaluates the rules first
3. C. If more than one rule applies to a row, the older rule is evaluated first
4. D. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
5. E. Rules are evaluated from the general to the specific, so a table rule must be active to continue

Correct Answer: D

- (Exam Topic 1)
Which one of the following statements describes the contents of the Configuration Management Database
(CMDB)?

1. A. The CMDB contains data about tangible and intangible business assets
2. B. The CMDB contains the Business Rules that direct the intangible, configurable assets used by a company
3. C. The CMDB archives all Service Management PaaS equipment metadata and usage statistics
4. D. The CMDB contains ITIL process data pertaining to configuration items

Correct Answer: A

- (Exam Topic 2)
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?

1. A. System Notification > Email > Notifications
2. B. Administration > Notification Overview
3. C. System Properties > Email > Settings
4. D. User Preferences > Email > Notifications
5. E. Click Gear > Notifications > New

Correct Answer: A
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/administer/notification/task/t_CreateANoti

- (Exam Topic 1)
database live at the Data Center.

1. A. True
2. B. False

Correct Answer: A

- (Exam Topic 3)
When importing data, what happens to imported rows, if no coalesce field is specified?

1. A. All rows are rejected from the import, as coalesce field is required.
2. B. All rows are treated as new record
3. C. No existing records are updated.
4. D. Duplicate rows are rejected from the import.
5. E. All rows are treated as new records, but errors will be flagged in the import log.

Correct Answer: D
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_