CSA Free Practice Test

- (Exam Topic 3)
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

1. A. Self Service Module
2. B. Application Navigator
3. C. Service Desk Homepage
4. D. Favorites

Correct Answer: B

- (Exam Topic 2)
Which of the following is used to categorize, flag, and locate records?

1. A. Search
2. B. Favorites
3. C. Tags
4. D. Bookmarks

Correct Answer: C

- (Exam Topic 3)
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

1. A. On the list of records, locate the right-click on the Resolved value, select Exclude.
2. B. Click Funnel icon, click AND, Select Resolved, is Not State click Run
3. C. On state column title, right-click, select Filter Out > Resolved
4. D. On Search, select State, type not Resolved, press enter
5. E. On the list of records, locate and right-click on the Resolved value, select Filter Out

Correct Answer: E

- (Exam Topic 2)
When designing a flow, how do you reference data from a record, in that flow?

1. A. Drag the table icon onto the flow definition
2. B. Use the condition builder to specify the desired values
3. C. Specify the source table on the data pill related list
4. D. Drag the data pill onto the flow definition
5. E. Add the table reference using the slush bucket

Correct Answer: D
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/paris/citizen_developer/app_store_learnv2_flow

- (Exam Topic 1)
Access Control rules may be defined with which of the following permission requirements? (Choose three.)

1. A. Roles
2. B. Conditional Expressions
3. C. Assignment Rules
4. D. Scripts
5. E. User Criteria
6. F. Groups

Correct Answer: ABD