CSA Free Practice Test

- (Exam Topic 3)
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

1. A. Access List
2. B. Can Access
3. C. Accessible to
4. D. Can Read

Correct Answer: D
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/task/t_Se

- (Exam Topic 2)
Which icon would you double click, to expand and collapse the list of all Applications and Modules?

1. A. Star
2. B. Clock
3. C. Application
4. D. Funnel

Correct Answer: C
Reference:
https://docs.servicenow.com/bundle/rome-platform-user-interface/page/administer/navigation-and-ui/task/ui16-n

- (Exam Topic 3)
What Service Catalog feature do you use to organize items into logical groups?

1. A. Variable sets
2. B. Catalog items
3. C. Sections
4. D. Categories

Correct Answer: A

- (Exam Topic 3)
Which feature enables business process owners to organize Flow Designer content into unified and digitized cross-enterprise processes via a digitized task board Interface?

1. A. Flow Designer
2. B. Process Automation Designer
3. C. Process Workflow Designer
4. D. Workflow Editor

Correct Answer: B

- (Exam Topic 3)
What framework can be used to manage the tables and Cis associated with a use case?

1. A. Common Service Date Model (CSDM) product view
2. B. Scename Dashboard
3. C. CMDB Use Case Modelar
4. D. CI Use Case Modeler

Correct Answer: A