CSA Free Practice Test

- (Exam Topic 2)
What field contains a record’s 32-character, unique identifier?

1. A. sn_rec_id
2. B. rec_id
3. C. u_id
4. D. sys_id
5. E. sn_gu_id
6. F. sn_sys_id
7. G. id

Correct Answer: D
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/table-administration/concept

- (Exam Topic 3)
Which role can manage multiple knowledge bases?

1. A. knowledge_base_admin
2. B. kb_admin
3. C. sn_kb_admin
4. D. knowledge_admin

Correct Answer: D
Reference:
https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference

- (Exam Topic 1)
A User is stored in which table?

1. A. User [sys_user]
2. B. User [ sys_user_group]
3. C. User [ syst_user_profile]
4. D. User [user_profile]

Correct Answer: A

- (Exam Topic 3)
Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?

1. A. Role Assignment Rules
2. B. CRUD Rules
3. C. Scripted User Rules
4. D. Access Control Rules
5. E. User Authentication Rules

Correct Answer: D

- (Exam Topic 1)
What is the purpose of flagging an article in a knowledge base?

1. A. To mark an article to read later.
2. B. Allow a user to submit feedback about an article
3. C. Reporting an error

Correct Answer: B