CSA Free Practice Test

- (Exam Topic 3)
Which module would you use to customize your instances banner image, text and colors? A Homepage Admin > Pages > Branding

1. A. System Ul > Ul Pages > Branding
2. B. System Properties > Branding
3. C. System Properties > Basic Configuration UI16
4. D. Service Portal > Portals > Branding

Correct Answer: D

- (Exam Topic 3)
Which framework can automatically populate values for the priority and Category field based on the Short description field value?

1. A. UI Policy
2. B. Assignment Rule
3. C. Action
4. D. Predictive intelligence
5. E. CSDM

Correct Answer: A

- (Exam Topic 1)
The display sequence is controlled in a Service Catalog Item using which of the following?

1. A. The Default Value field in the Catalog Item form
2. B. The Sequence field in the Catalog Item form
3. C. The Order field in the Variable form
4. D. The Choice field in the Variable form

Correct Answer: C

- (Exam Topic 3)
How is a user defined in ServiceNow?

1. A. user is a record stored in the User Preference [Sys_user_preference] table
2. B. A User is a record stored in the Profile [sys_user_profile] table
3. C. A user is 2 field in the LOAP integration
4. D. A user is a record stored in the User [sys_user] table

Correct Answer: A

- (Exam Topic 1)
When working on a form, what is the difference between Insert and Update operations?

1. A. Insert creates a new record and Update saves changes, both remain on the form
2. B. Insert creates a new record and Update saves changes, both exit the form
3. C. Insert saves changes and exits the form, Update saves changes and remains on the form
4. D. Insert saves changes and remains on the form, Update saves changes and exits the form

Correct Answer: B