CSA Free Practice Test

- (Exam Topic 1)
The baseline Service Catalog homepage contains links to which of the following components?

1. A. Record Producers, Order Guides, and Catalog Items
2. B. Order Guides, Item Variables, and Workflows
3. C. Order Guides, Catalog Items, and Workflows
4. D. Record Producers, Order Guides, and Item Variables

Correct Answer: A

- (Exam Topic 3)
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?

1. A. Report Dashboard > Create New
2. B. Reports > Getting Started
3. C. Performance Analytics > Reports
4. D. Self-Service > Reports
5. E. Reports > Create New

Correct Answer: E
Reference: https://kstate.service-now.com/kb_view.do?sysparm_article=KB12492

- (Exam Topic 3)
An IT user calls the service desk because they need to work on task records. All they can see is Self Service on their homepage when they login to the
ServiceNow instance. What issue could explain this? Choose 2 answers

1. A. Their user account failed LDAP authentication
2. B. Their user account is not logged in properly
3. C. Their user account was not approved by their manager
4. D. Their user account does not have itil role
5. E. Their user account does not belong to any groups, which contain the itil role

Correct Answer: AC

- (Exam Topic 3)
When looking at a long list of records, you want to quickly filter, to show only those which have Category of Hardware. How might you do that?

1. A. On the Iist, locate and right click on the value Hardware, select Show Matching
2. B. Click Funnel ten, type Hardware and click enter
3. C. On the Category column header, right click and select Show > Hardware
4. D. Right dick on magnifier, type Hardware and click enter
5. E. On Breadcrumb, click > icon, type Hardware and click enter

Correct Answer: A

- (Exam Topic 2)
Which module is used as the first step for importing data?

1. A. Coalesce Data
2. B. Transform Data
3. C. Import Data
4. D. Load Data

Correct Answer: D
Reference:
https://docs.servicenow.com/bundle/paris-platform-administration/page/administer/import-sets/concept/c_Impor