CSA Free Practice Test

- (Exam Topic 1)
A User is stored in which table?

1. A. User [sys_user]
2. B. User [ sys_user_group]
3. C. User [ syst_user_profile]
4. D. User [user_profile]

Correct Answer: A

- (Exam Topic 3)
Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?

1. A. Role Assignment Rules
2. B. CRUD Rules
3. C. Scripted User Rules
4. D. Access Control Rules
5. E. User Authentication Rules

Correct Answer: D

- (Exam Topic 1)
What is the purpose of flagging an article in a knowledge base?

1. A. To mark an article to read later.
2. B. Allow a user to submit feedback about an article
3. C. Reporting an error

Correct Answer: B

- (Exam Topic 3)
What icon do you use to change the icon and color on a Favorite’?

1. A. Star
2. B. Triangle
3. C. Pencil
4. D. Clock

Correct Answer: C

- (Exam Topic 3)
If a knowledge base has no access details specified, what users are able to read articles in that knowledge base?

1. A. itil users
2. B. Any user with an article's permalink
3. C. Any active user
4. D. No users
5. E. Users with kb_user role

Correct Answer: C
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0623654