CSA Free Practice Test

- (Topic 2)
How can administrators utilize the same content for different notification channels?

1. A. Configure Default notification content
2. B. Enable Actionable notification content
3. C. Provide Common notification content
4. D. Set up Related notification content

Correct Answer: C

- (Topic 3)
A Role is defined as what?

1. A. A collection of permissions
2. B. A set of user access policies
3. C. A Persona in a workflow
4. D. A set of access control rules

Correct Answer: A
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/roles/concept/c_Roles.html

- (Topic 2)
What icon do you use to change the label on a Favorite?

1. A. Clock
2. B. Hamburger
3. C. Pencil
4. D. Three dots
5. E. Triangle.
6. F. Star

Correct Answer: C
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0781451

- (Exam Topic 3)
Which one of the following describes the primary operations performed against tables in the Service Now platform?

1. A. Create, Rate, Update, Delete
2. B. Create, Read, Upload, Delete
3. C. Create, Read, Write, Delete
4. D. Capture, Rate, Write, Develop

Correct Answer: C

- (Exam Topic 1)
Which configuration allows you to use a script to coalesce data in Import Sets?

1. A. Multiple-field coalesce
2. B. No coalesce
3. C. Conditional coalesce
4. D. Single-field coalesce

Correct Answer: C