CSA Free Practice Test

- (Topic 2)
What is a Notification?

1. A. A new Knowledge article created by a Business Rule
2. B. A tool for alerting users that events that concern them have occurred
3. C. A message through Connect related to a Change Request
4. D. An email file attachment

Correct Answer: B

- (Topic 2)
New records, new groups, and modified configuration Items (Cls): what do they have in common?

1. A. They are included in an Update Set
2. B. They are not captured in an Update Set
3. C. They are customizations
4. D. They do not have anything in common

Correct Answer: A

- (Topic 3)
Security rules are defined to restrict the permission of users from viewing and interacting with data. What are these security rules called?

1. A. Role Assignment Rules
2. B. CRUD Rules
3. C. Scripted User Rules
4. D. Access Control Rules
5. E. User Authentication Rules

Correct Answer: D

- (Topic 3)
A subject matter expert routinely receives tasks which have been worked by first level support, before receiving the assignment
What could you suggest. to make it easier for the expert to read only the work notes in the Activity log?

1. A. Click Context menu > Work Notes View
2. B. Click Personalize icon and select Activity Stream
3. C. Right click form header > Form Layout > Add Work Notes Section
4. D. Click Funnel icon and select only work notes
5. E. Click Context menu > History

Correct Answer: D

- (Topic 3)
What options can you see, when you fight click on a Cl, from the Cl dependency view map? Choose 3 answers

1. A. View Affected Cis
2. B. View Related Tasks
3. C. View Recent Outages
4. D. View Cases
5. E. View Knowledge

Correct Answer: ABC