CSA Free Practice Test

- (Topic 3)
A new employee joins the IT deployment and needs to perform work assigned to Network and Hardware groups. How would you set up their access?
Choose 3 answers

1. A. Add User Account to itll group
2. B. Add User Account to ACL
3. C. Add User Account to network group
4. D. Add User Account to IT Knowledgebase
5. E. Create User Account
6. F. Add User Account to Hardware group

Correct Answer: BCF

- (Topic 2)
What is the primary application used to load data into ServiceNow?

1. A. Service Level Management
2. B. Configuration
3. C. System Import Sets
4. D. System Update Sets

Correct Answer: C

- (Topic 1)
What is a Dictionary Override?

1. A. A Dictionary Override is an incoming customer update in an Update Set which applies to the same objects as a newer local customer update
2. B. A Dictionary Override is the addition, modification, or removal of anything that could have an effect on IT services
3. C. A Dictionary Override is a task within a workflow that requests an action before the workflow can continue
4. D. A Dictionary Override sets field properties in extended tables

Correct Answer: D

- (Topic 2)
What is the difference between a Ul Policy and Data Policy?

1. A. Data Policies run only after Ul Policies run successfully
2. B. Data Policies run regardless of how data is entered Into ServiceNow, while Ul Policies are used for form interactions
3. C. Data Policies can be converted into Ul Policies, but Ul Policies can not be converted into Data Policies
4. D. Data Policies run when data is entered through the form, by an Import Set or by web services, while Ul Policies are set only by web services

Correct Answer: D

- (Topic 3)
What feature do you use to specify which users are able to access a Service Catalog Item?

1. A. Can Read Role
2. B. Catalog User Role
3. C. Can Order Tab
4. D. User Criteria

Correct Answer: D
Reference: https://docs.servicenow.com/bundle/rome-servicenow- platform/page/product/service-catalog-management/task/t_AppUserCritItemsCat.html