CSA Free Practice Test

- (Topic 1)
What is the master table that contains a record for each table in the database?

1. A. [sys_master_db]
2. B. [sys_db_object]
3. C. [sys_master_object]
4. D. [sys_object_db]

Correct Answer: B

- (Topic 1)
Where would you go in ServiceNow to order services and products offered by various departments?

1. A. Service Catalog
2. B. Self Service
3. C. Service Department
4. D. Customer Service

Correct Answer: A

- (Topic 3)
What is the definition of a group?

1. A. An escalation pod
2. B. A department
3. C. A collection of users
4. D. A collection of subject matter experts
5. E. A team of users

Correct Answer: C

- (Topic 3)
How would you describe the relationship between the incident and Task table?

1. A. Incident table has a many to many relationship with the Task table.
2. B. Incident table has a one to much relationship with the Task table.
3. C. Incident table is extended from task table.
4. D. incident table is related to the Task table via the INC number
5. E. incident table is a database view of the Task table

Correct Answer: C

- (Topic 2)
Which tool is used for creating dependencies between configuration items in the CMDB?

1. A. CI Relationship Editor
2. B. CMDB Builder
3. C. CI Service Manager
4. D. Cl Class Manager

Correct Answer: D