CSA Free Practice Test

- (Exam Topic 2)
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions. For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?

1. A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
2. B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
3. C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
4. D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.

Correct Answer: C

- (Exam Topic 3)
On what part of the ServiceNow instance, would you find he option to impersonate User?

1. A. Module
2. B. Application Navigator
3. C. Banner
4. D. Content Frame

Correct Answer: C

- (Exam Topic 1)
There are _______ common types of Interfaces (Numeric Value)
6: There are six common types of interfaces

1. A. Homepage: Consists of navigational elements, functional controls, and platform information.
2. B. List: Display records from a data table, as well as allow you to edit the record information using the List Editor functionally.
3. C. Form: Data is entered into ServiceNow through forms
4. D. Dashboard: Enable you to display multiple performance analytics, reporting and other widgets on a single screen.
5. E. Maps: Display ServiceNow data graphically on a Google map
6. F. Timelines: Used to track tasks or projects

Correct Answer: C

- (Exam Topic 3)
When a custom table is created, which access control rules are automatically created? Choose 4 answers

1. A. delete
2. B. create
3. C. execute
4. D. read
5. E. update
6. F. write

Correct Answer: ABDF

- (Exam Topic 1)
What is the difference between UI Policy and UI Action?

1. A. UI Action can make fields read-only, mandatory, or hidde
2. B. while UI Policy can make a save button visible for appropriate users.
3. C. UI Policy can make fields read-only, mandatory, or hidde
4. D. while UI Action can make a save button visible for appropriate users.

Correct Answer: B