CSA Free Practice Test

- (Topic 2)
Group records are stored in which table?

1. A. Group [sn_user_group]
2. B. Group [sys_user_group]
3. C. Group [s_sys_group]
4. D. Group [u_sys_group]

Correct Answer: B
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0832548

- (Topic 1)
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?

1. A. Agent
2. B. live Feed
3. C. Virtual Agent
4. D. Connect Chat

Correct Answer: C

- (Topic 1)
A User is stored in which table?

1. A. User [sys_user]
2. B. User [ sys_user_group]
3. C. User [ syst_user_profile]
4. D. User [user_profile]

Correct Answer: A

- (Topic 3)
Which modules can you use to create a new table? Choose 2 answers

1. A. Tables & Columns
2. B. Schema Map
3. C. Dictionary
4. D. Tables

Correct Answer: AD

- (Topic 3)
What actions art taken to filter a long list of records to show only those which have “email” Short Description?

1. A. Click List Magnifier to expand column searc
2. B. on Short Description type %emai
3. C. click enter
4. D. Click List Magnifier to expand column search, on Short Description, type email, click enter
5. E. On Search bo
6. F. select text, type email, click enter
7. G. Click List Magnifier to expand column search, on Short Description type 'email, dick enter

Correct Answer: D