CSA Free Practice Test

- (Exam Topic 1)
A REQ number in the Service Catalog represents…

1. A. the order number.
2. B. the stage.
3. C. the task to complete.
4. D. the individual item in the order.

Correct Answer: A

- (Exam Topic 2)
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?

1. A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
2. B. The manager does not have the itil role.
3. C. The manager is not a member of the Service Desk group.
4. D. The manager is not a member of the Network and Hardware groups.
5. E. The Assignment Group manager field is empty.

Correct Answer: C
Reference:
https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/users-and-groups/task/t_Cre

- (Exam Topic 2)
When using the Performance Analytics application in the Now Platform, what kind of KPI signals are used to make decisions that statistically support long term workflow stability?

1. A. Long-term signals
2. B. Non-signals
3. C. Anti-signals
4. D. Stability signals

Correct Answer: C

- (Exam Topic 3)
When would you use the following steps?
* 1, Homepage Admin > Pages
* 2. Right click on Homepage record
* 3. Select Unioad Portal Page

1. A. To publish a Homepage to the Portal
2. B. To retire a Homepage
3. C. To delete a Homepage
4. D. o To add a Homepage to an update set

Correct Answer: D

- (Exam Topic 1)
Which would NOT appear in the History section of the Application Navigator?

1. A. Records
2. B. UI Pages
3. C. Lists
4. D. Forms

Correct Answer: B