CSA Free Practice Test

- (Topic 3)
Many actions are included with flow designer, what are some frequently used core actions? Choose 4 answers.

1. A. Wait for Condition
2. B. Ask for Approval
3. C. Create Record
4. D. Wait for Match
5. E. Look for Update
6. F. Look Up Record

Correct Answer: BCDF

- (Topic 1)
UI Policy can make fields read-only, mandatory, or hidden.

1. A. True
2. B. False

Correct Answer: A

- (Topic 3)
A Service Catalog project will involve building 80 catalog items. For each of the catalog items, the following fields will be mandatory on the forms:
* Requested for
*Requested by
* Approving manager
* Delivery instructions
All of the other variables will be specific to the individual catalog item. What features would you use when designing the catalog item form?

1. A. Create one Variable Set for the four variables; then add that variable set to each of the 80 catalog items.
2. B. Create a Record Producer that contains the four fields: then add to the record producer related list on the Catalog files.
3. C. Create a Flow Designer Action, with Variable Set Data Pill; then apply flow to all of the 80 catalog items.
4. D. Create an Order Guide, which includes all variables: then copy and hide variables as needed.
5. E. Create a Variable Set Template: then apply to all of the catalog items.

Correct Answer: A

- (Topic 3)
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

1. A. Self Service Module
2. B. Application Navigator
3. C. Service Desk Homepage
4. D. Favorites

Correct Answer: B

- (Topic 2)
What is used frequently to move customizations from one instance to another?

1. A. Update Sets
2. B. Code Sets
3. C. Update Packs
4. D. Configuration Logs
5. E. Remote Sets
6. F. Local Sets
7. G. Code Packs

Correct Answer: A
Reference: https://docs.servicenow.com/bundle/rome-it-operations-management/page/product/service-mapping/task/export-patterns.html