CSA Free Practice Test

- (Exam Topic 1)
database live at the Data Center.

1. A. True
2. B. False

Correct Answer: A

- (Exam Topic 3)
When importing data, what happens to imported rows, if no coalesce field is specified?

1. A. All rows are rejected from the import, as coalesce field is required.
2. B. All rows are treated as new record
3. C. No existing records are updated.
4. D. Duplicate rows are rejected from the import.
5. E. All rows are treated as new records, but errors will be flagged in the import log.

Correct Answer: D
Reference:
https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_

- (Exam Topic 3)
You have been asked to create a way for users to order a new iPhone, but only if they get two levels of approval. The approvers and users should be automatically notified at each approval level. What feature would you use to manage the approvals and notifications?

1. A. Parent-Child Approvers.
2. B. Approval Chains
3. C. Flows
4. D. Approval Criteria
5. E. Approver Delegates

Correct Answer: D

- (Exam Topic 3)
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

1. A. Create New module has a broken link
2. B. Known intermittent issue with U115
3. C. User should be using Chrome instead of Explorer for their browser
4. D. User has read role, but not the write role on the Inventory table
5. E. User session has timed out

Correct Answer: D

- (Exam Topic 1)
Which are valid Service Now User Authentication Methods? (Choose three.)

1. A. XML feed
2. B. Local database
3. C. LDAP
4. D. SSO
5. E. FTP authentication

Correct Answer: BCD