CSA Free Practice Test

- (Topic 2)
Where in Flow Designer can users access information about actions that are added to the flow?

1. A. Virtual Agent Help
2. B. Local Action Help
3. C. Help Panel
4. D. Flow Assistant

Correct Answer: C

- (Topic 3)
Groups are stored in what table?

1. A. Group [sys_user_group]
2. B. Group [sn_sys_user_group]}
3. C. User Group [user_groups]
4. D. User Groups [sn_user_groups]
5. E. Groups [sys_user_groups]

Correct Answer: A

- (Topic 2)
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resource do these statements describe?

1. A. Common Services Data Model (CSDM)
2. B. Information Technology Service Management (ITSM)
3. C. Configuration Management Database (CMDB)
4. D. Information Technology Infrastructure Library (ITIL)

Correct Answer: A
Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/solution-brief/sbr-servicenow-common-service-data-model.pdf

- (Topic 3)
When managing tags, you can adjust who is able to see iL What are the visibility options? Choose 3 answers

1. A. Admins
2. B. Everyone
3. C. Groups and Users
4. D. Roles and Permissions
5. E. Me

Correct Answer: BCE

- (Topic 3)
Roles can inherit permissions from other roles. Which role inherits all of the permissions of the catalog role and the user_critena_admm role plus has permissions to create Items and Services?

1. A. item Admin [sn_item_admin]
2. B. Sys Admin [sys_admln]
3. C. Catalog Admin [catalog_admin]
4. D. Catalog Auinor (sn_cataiog_write]

Correct Answer: C