CSA Free Practice Test

- (Topic 1)
ServiceNow is a single-instance, multiple tenant architecture?

1. A. True
2. B. False

Correct Answer: B

- (Topic 2)
What needs to be specified, when creating a Business Rule? (Choose four.)

1. A. UI action
2. B. Table
3. C. Fields to update
4. D. Who can run
5. E. Script to run
6. F. Application scope
7. G. Update set
8. H. Timing
9. I. Condition to evaluate

Correct Answer: ABEF
Reference: https://docs.servicenow.com/bundle/rome-platform-administration/page/administer/list-administration/task/t_EditingAUIAction.html

- (Topic 1)
Configuration will not affect what others see on their forms.

1. A. True
2. B. False

Correct Answer: B

- (Topic 3)
What feature allows, you to limit who is able to contribute or read knowledge within a knowledge base?

1. A. Categories
2. B. Roles
3. C. User Criteria
4. D. Groups

Correct Answer: C

- (Topic 3)
You are asked to create an option in the Service Catalog, which will allow a user to click Get Help and describe the issue they are having. These forms should create incident records, which are automatically routed to the Service Desk. Which method would you use?

1. A. Create Record Producer
2. B. Create Catalog Item
3. C. Create Order Guide
4. D. Create Content Item

Correct Answer: A
Reference: https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/service-catalog-management/concept/request-fulfillment.html