CSA Free Practice Test

- (Topic 3)
How would you define an Access Control, to allow a user with iti role to have permission to create incident records?

1. A. Name: incident”; Permission: write; Role: itil
2. B. Name: incident Any, Operation: write, Permission: itil
3. C. Name: incident.*; Operation: write; Permission: itil
4. D. Name: incident None, Permission: create: Role: itil
5. E. Name: inciden
6. F. None; Operation: create; Role: itil

Correct Answer: D

- (Topic 2)
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?

1. A. Look up their password, so you can login with their account
2. B. Initiate a Connect Chat session
3. C. Install the Bomgar plug-in
4. D. Impersonate the user
5. E. Launch a NowChat window

Correct Answer: B

- (Topic 3)
Which field (or fields) is used as a unique key during imports?

1. A. Match Fields
2. B. Coalesce Fields
3. C. Key Fields
4. D. Sys IDs

Correct Answer: B
Reference: https://developer.servicenow.com/dev.do#!/learn/learning-plans/quebec/new_to_servicenow/app_store_learnv2_importingdata_quebec_coalescing

- (Topic 1)
Which of the following is used to initiate a flow?

1. A. A Trigger
2. B. Core Action
3. C. A spoke
4. D. An Event

Correct Answer: A

- (Topic 2)
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as

1. A. an action
2. B. a spoke
3. C. a connection
4. D. an integration step

Correct Answer: B