CSA Free Practice Test

- (Exam Topic 3)
What are the components that make up a filer condition? Choose 3 answers

1. A. Column
2. B. Match Criteria
3. C. Field
4. D. Value
5. E. Operator

Correct Answer: C

- (Exam Topic 1)
What is a characteristic of importing data into ServiceNow?

1. A. An existing Transform Map can be used one time on the same import set
2. B. Coalesce fields are used only after running Transform
3. C. Any user can manage and set up import sets
4. D. An existing Transform Map can be used multiple times on the same import set

Correct Answer: D

- (Exam Topic 3)
On what part of the ServiceNow instance, would you find the option to access applications, like Incident Management?

1. A. Self Service Module
2. B. Application Navigator
3. C. Service Desk Homepage
4. D. Favorites

Correct Answer: B

- (Exam Topic 2)
Which of the following is used to categorize, flag, and locate records?

1. A. Search
2. B. Favorites
3. C. Tags
4. D. Bookmarks

Correct Answer: C

- (Exam Topic 3)
You are looking at a list of Active incidents. You want to exclude incidents with the state of Resolved. How might you do that?

1. A. On the list of records, locate the right-click on the Resolved value, select Exclude.
2. B. Click Funnel icon, click AND, Select Resolved, is Not State click Run
3. C. On state column title, right-click, select Filter Out > Resolved
4. D. On Search, select State, type not Resolved, press enter
5. E. On the list of records, locate and right-click on the Resolved value, select Filter Out

Correct Answer: E