CSA Free Practice Test

- (Topic 2)
What are the three components of a filter condition?

1. A. Fiel
2. B. Operator and Value
3. C. Conditio
4. D. Operator, and Value
5. E. Field, Condition, and Value
6. F. Variable, Field, and Value

Correct Answer: A

- (Topic 3)
A user is complaining that they are seeing a blank page, when they click Create New, from your custom Inventory application. You have confirmed that they can see the Inventory application, and the Create New module on the application navigator. What could be the cause of this issue?

1. A. Create New module has a broken link
2. B. Known intermittent issue with U115
3. C. User should be using Chrome instead of Explorer for their browser
4. D. User has read role, but not the write role on the Inventory table
5. E. User session has timed out

Correct Answer: D

- (Topic 2)
How are local flow variables accessed in the Flow Designer Data panel?

1. A. As newly generated icons
2. B. As scratchpad variables
3. C. As new tabs
4. D. As data pills

Correct Answer: D

- (Topic 2)
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?

1. A. Have them clear their cache.
2. B. Have them use the gear icon to set the employee’s time zone.
3. C. Recommend they use Chrome, instead of Explorer.
4. D. Use the system properties to correct the instance’s time zone.
5. E. Have them correct the time zone on their computer.

Correct Answer: E
Reference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0659171

- (Topic 3)
On a form header, what icon would you click to access Template features?

1. A. Paper clip
2. B. More options (...)
3. C. Stamp
4. D. Context Menu

Correct Answer: B