CSA Free Practice Test

- (Topic 3)
Which framework can automatically populate values for the priority and Category field based on the Short description field value?

1. A. UI Policy
2. B. Assignment Rule
3. C. Action
4. D. Predictive intelligence
5. E. CSDM

Correct Answer: A

- (Topic 3)
Which allows the creation of a task-based record from Service Catalog?

1. A. Record Producers
2. B. UI Builder
3. C. Assignment Rule
4. D. Flow Designer
5. E. UI Actions=

Correct Answer: D

- (Topic 3)
You have been asked to configure a form so an employee could a tablet and select the
standard accessary options to purchase with it. These standard options are: carrying case, screen cleaner, tablet stand, and screen protector. What approach would you take?
Choose 3 answers

1. A. Create Catalog item for the tablet, and on the form, add a check box variable for each accessary option.
2. B. Create Catalog item for the tablet, and add a variable set to the form, for the accessary options.
3. C. Create one Catalog item for each: tablet, carrying case, screen cleaner, tablet stand, and screen protector.
4. D. Create a Records producer, and on the form, add a check box variable for each accessary option.
5. E. On shopping Cart configuration, select option to show the Add Accessories button.

Correct Answer: ABC

- (Topic 3)
Which role can manage multiple knowledge bases?

1. A. knowledge_base_admin
2. B. kb_admin
3. C. sn_kb_admin
4. D. knowledge_admin

Correct Answer: D
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge-management/reference/r_KnowledgeRoles.html

- (Topic 1)
What information does the System Dictionary contain?

1. A. The human-readable labels and language settings
2. B. The definition for each table and column
3. C. The information on how tables relate to each other
4. D. The language dictionary used for spell checking

Correct Answer: B